Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return period. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must generally be:

In the same condition in which it was received;
Unused and undamaged;
Complete with its original packaging, accessories, manuals, and tags, where applicable; and
Accompanied by a receipt, order confirmation, or other proof of purchase.

Products that have been used, damaged after delivery, altered, or returned with missing parts may not qualify for a full refund, except where the product was defective, damaged, or incorrect when delivered or where applicable law provides otherwise.

HOW TO REQUEST A RETURN

All returns must be authorized in advance.

To request a return, email support@ilbeats.com and provide:

Your order number;
The reason for the return;
Photographs or video showing the product and packaging if the item is damaged, defective, incomplete, or incorrect; and
Any other information reasonably needed to review the request.

If the return is approved, we will provide the correct return address and return instructions.

Do not send a product back to the address printed on the original parcel. That address may belong to a carrier, warehouse, or fulfillment provider and may not be able to receive returns.

Items returned without prior authorization may not be accepted or refunded.

RETURN SHIPPING COSTS

For change-of-mind returns, including situations where the customer no longer wants the product or ordered the wrong product, the customer is responsible for return shipping costs, except where applicable law requires otherwise.

Original shipping charges, expedited shipping charges, customs duties, import taxes, currency-conversion charges, and other third-party fees are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

For a verified damaged, defective, incomplete, or incorrect product, ILBEATS will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, full refund, or reasonable return-shipping costs where a return is required.

Please use a trackable shipping service when returning an item. We are not responsible for a return parcel that is lost before it reaches the authorized return location.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order after delivery and contact us promptly if:

The product is damaged or defective;
You received the wrong product or variant;
Parts are missing; or
The parcel appears to have been damaged during delivery.

Email support@ilbeats.com with your order number and clear photographs or video of the product, packaging, shipping label, and relevant issue.

We will review the information and provide an appropriate solution in accordance with this policy and applicable law.

MINOR DIFFERENCES

Product colors and appearance may vary slightly because of screen settings, lighting, manufacturing batches, or photography.

Minor differences that do not affect the product’s main function are not normally considered defects. This does not affect your rights if the product is materially different from its description or is not fit for its intended purpose.

NON-RETURNABLE ITEMS

The following items may not be returnable, except where they are defective, incorrect, or applicable law provides otherwise:

Custom-made or personalized products;
Products that have been used or damaged after delivery;
Sealed hygiene-sensitive products after the seal has been opened;
Hazardous materials, flammable liquids, or gases;
Gift cards; and
Products specifically identified as non-returnable before purchase, where such restrictions are legally permitted.

Please contact support@ilbeats.com if you are unsure whether your product is eligible for return.

EXCHANGES

We do not guarantee direct exchanges.

If you would like a different product, color, or variant, please request a return. Once the return is approved, you may place a separate order for the replacement product.

If you received an incorrect or defective item, contact us before placing another order so that we can determine the appropriate resolution.

ORDER CANCELLATIONS

Contact support@ilbeats.com as soon as possible if you need to cancel an order.

We will attempt to cancel the order if it has not entered processing or fulfillment. However, cancellation cannot be guaranteed once processing, packing, or shipment has begun.

If an order has already been shipped, it will normally need to be handled under the return procedures in this policy.

EUROPEAN UNION AND EEA CUSTOMERS

If an eligible product is shipped to a consumer in the European Union or European Economic Area, the customer may have a legal right to withdraw from the purchase within 14 days after receiving the product, without providing a reason.

To exercise this right, contact support@ilbeats.com with a clear statement that you wish to withdraw from the purchase.

The product should be returned in accordance with the instructions we provide. The customer may be responsible for the direct cost of returning the product where permitted by law and where properly disclosed before purchase.

For an eligible withdrawal, we will refund payments required by applicable law, including the cost of the least expensive standard delivery method offered for the order. Additional costs for expedited or upgraded delivery may not be refundable.

We may withhold the refund until the returned product is received or until the customer provides acceptable evidence that it has been sent back, where permitted by law.

The right of withdrawal may not apply to certain products, including personalized products, rapidly perishable goods, or sealed hygiene-sensitive goods after opening, as provided by applicable law.

Nothing in this policy limits any mandatory consumer rights.

REFUNDS

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, normally within 10 business days after approval.

Banks, card issuers, PayPal, and other payment providers may require additional time to process and display the refund. Currency-conversion differences and fees charged independently by a payment provider may not be refundable by ILBEATS.

If more than 15 business days have passed since we confirmed that your refund was approved, contact support@ilbeats.com.

REFUSED, UNCLAIMED, OR UNDELIVERABLE ORDERS

If an order is returned because the customer refused delivery, failed to collect it, or provided an incorrect or incomplete address, reasonable shipping, return, handling, customs, or carrier charges may be deducted from the refund where permitted by law.

We will contact the customer when possible before determining the final resolution.

CHARGEBACKS AND PAYMENT DISPUTES

Please contact support@ilbeats.com before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a fraudulent chargeback or knowingly providing false information may result in the order or customer account being restricted, subject to applicable law.

For return or refund questions, contact:

Email: support@ilbeats.com
Website: https://ilbeats.com

Last updated: September 14, 2026